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Delivery times

Kieransumner
Investigator
Investigator

‎14-02-2021 01:31 AM

I ordered my upgrade at midnight on the saturday (00:05 Saturday morning) and im just wondering if anyone knows when to expect delivery?

0 Helpful
9 REPLIES 9
Northerner
EE Community Star
EE Community Star

‎14-02-2021 09:46 AM

Hi @Kieransumner 

 

You should receive an email. 

 

Subject to stock sometime this week. You can track your order here:

 

https://myaccount.ee.co.uk/orderdetails

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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Kieransumner
Investigator
Investigator
In response to Northerner

‎14-02-2021 11:40 AM

When picking delivery options, I clicked fast, next say delivery though.

 

No emails or texts at all

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Katie_B
EE Community Support Team

‎14-02-2021 12:49 PM

Hello @Kieransumner. 

 

Thanks for ordering with us. 

 

What phone did you order?

 

Katie.

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Kieransumner
Investigator
Investigator
In response to Katie_B

‎14-02-2021 01:04 PM

I ordered the Samsung s21+

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Katie_B
EE Community Support Team
In response to Kieransumner

‎14-02-2021 01:19 PM

Thanks for confirming @Kieransumner. 

 

What colour and memory size?

 

I'd love to see if I can find more information for you. 

 

Katie.

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Kieransumner
Investigator
Investigator
In response to Katie_B

‎14-02-2021 01:21 PM

I ordered the Phantom Black colour,  with 128gb storage

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Katie_B
EE Community Support Team
In response to Kieransumner

‎14-02-2021 02:03 PM

Hello @Kieransumner. 

 

I have checked our stock and can see the device is available to order but to expect dispatch within 7 days. 

 

The EE website has also updated to show this. 

 

Katie 🙂

0 Helpful
Kieransumner
Investigator
Investigator
In response to Katie_B

‎14-02-2021 02:04 PM

So with me ordering yesterday, my device should be delivered by next Saturday?

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Katie_B
EE Community Support Team
In response to Kieransumner

‎14-02-2021 02:06 PM

That's right @Kieransumner. 

 

Katie 🙂

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