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Delivery of new iphone

rssander
Explorer

‎29-03-2020 12:53 PM

Order number: xko279162180Date: 26 Mar 2020

I ordered my daughter a new iphone on March 26 2020 and have received no information as to its whereabouts. The order number is above but I did not receive a tracking number to can't contact DPD directly who are supposed to be delivering the phone. 

 

Can EE customer services please help. 

 

Thanks

 

0 Helpful
3 REPLIES 3
Northerner
Grand Master
Grand Master

‎29-03-2020 01:24 PM

Hi @rssander 

 

You can track your order here. 

 

When your order is due you will receive a text from DPD. There maybe some delays with the whole process given the current situation.

 

Thanks

 

 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
0 Helpful
rssander
Explorer
In response to Northerner

‎29-03-2020 01:31 PM

Thanks for you help but the 'Track your order' section on the website comes up with no information as I have tried it several times
Regards
0 Helpful
Leanne_T
EE Community Support Team
In response to rssander

‎29-03-2020 04:22 PM

Afternoon @rssander

 

Thanks for coming to the community.

 

Which iPhone did you order?

 

Did you place the order on the EE Shop?

 

Speak soon.

 

Leanne

0 Helpful