The EE Community

Rubbish broadband

Anybody else had issues with broadband after switching from BT to EE. I was with BT for years no issues. In the last 2 months I’ve spent more time on the phone to EE than working so frustrating. Any advice how to get out of this nightmare would be gr...

Loosing faith in EE

Constantly getting drop outs and messages saying issues in your area Since we upgraded PROBLEMS Been with EE donkeys years

Terrible broadband

Moved from BT to EE was told it would be better because we would have a direct line, but honestly it’s much worse. Signal around the house is terrible. Everything is fuzzy and takes ages to load. Extremely disappointed 

New phone. But no network

Upgraded from iPhone 13 to iPhone 16 plus.Put sim into new phone but no network visible. Any ideas ?

Microsoft Teams Quality Issue

Hello all,I've got an odd issue which I'm hoping someone can offer a steer on.I have the EE 1.6 Gb Full Fibre Busiest Home package with a Smart Hub Plus.All seemed to be working fine until my original Smart Hub Plus failed in Jan 2025. This was attri...

I'm having similar issues. I've had 3 people try to call me over the last 2 days and told me that the call was rejected. SMS works fine. Data roaming works fine (so I've been getting people to call me via WhatsApp).

EE Smart Hub Plus and Sky Q Connection Issues

We recently switched our Broadband from Sky to EE's Full Fiber 500, however, we remain with Sky for their TV services and have a Sky Q box (not sure if it makes a difference but the box is for 4K TV with 1TB SSD).Since switching we updated the settin...

Mini box apps

I've received my Pro and Mini boxes ahead of my switch to EE next week ( hopefully, but that's a different story).I positioned my boxes and connected them up ( no ariel to the Pro yet), connected my existing WiFi and successfully updated the firmware...

EE app error

My app is show on screen Your account is now closed.So please check this issue and resolve it.Two month i used this sim as pay as go and after i used pay monthly like contract base.So please resolve my app issue.Thanks