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Data usage warning

Juliemeikle
Investigator
Investigator

Data usage. I always use minimal data. This month I have had a data usage email saying it has run out. No different pattern. I gifted data from another account and it has reset and shows that I have used almost none! How do i see the amount of data used. The phone itself shows minimal use and I cannot believe I have used more than usual let alone 20 GB more

9 REPLIES 9
EssexBoyEE
Ace Contributor
Ace Contributor

I normally find this is the best way to check whilst connected to mobile Data.

 

http://add-on.ee.co.uk/status

mikeliuk
Ace Contributor
Ace Contributor

Is one of these methods suitable? https://ee.co.uk/help/help-new/billing-usage-and-top-up/track-and-manage-your-usage/how-do-i-keep-tr...

 

If you use Android, I find Internet Speed Meter Lite to be useful to see instantaneous bandwidth usage, to see usage day-by-day, and to see a summary of the month.

-- 
Contract SIM: Plan | Data | Usage | Check Status | Abroad | Chat | SMS | APN | PM
Wired: Check Speed | Test Socket | Faults | fast.com | speedtest.net

I want to check what the usage has been over the past month. I frankly do not believe my usage has gone up from under 1 GB to 20 GB when nothing else has chnaged

AJ17TN3
Explorer

 This happened to me Tuesday. I was out yesterday so only logged in this morning. I tried to log through to checking my data. It told me I could buy some more; otherwise my account would reset on 05 June (tomorrow).  When I checked my BALANCE it told me I had used 0 bytes of free data during this billing period. I also found that I hadn't registered my account with EE; so did so and subsequently joined the community, where I saw this recent message posted. I am not sure how much this reply helps except to say this is what has happened to me in the same time frame as the original poster.

Jon_K
Former EE Employee

Hi @AJ17TN3.

 

Welcome to the community.

 

Did you manage to get this sorted?

 

Do you now have data to use or are you waiting until the 5th June?

 

Jon

Hello Jon
Thank you for your welcome. Yes I do have data now.
Thank you.
Anita
Jon_K
Former EE Employee

That's great, thanks for letting us know, @AJ17TN3 🙂

Hi

I started this thread and No! No resolution. 

I was gifted some data but that is not the point. I believe the message was wrong as the app shows I had not used the data.

How do you see current usage....is there no breakdown? Other accounts I have you can check as you go along. I may have to switch over from EE to them.

Jon_K
Former EE Employee

Hi @Juliemeikle.

 

Our Customer Care team will be able to check your data usage and see if there are any irregularities.

 

I'm glad you've managed to get some data to use.

 

Jon