Contacts not showing on incoming calls

[Gina53]

I've recently swapped plans and since then anytime I have an incoming call it just says Private Number even if it's a contact. Texts are fine, even the answer phone text will say which contact has called but the missed call notification says Private Number. 

I've checked that all permissions are on and cleared cache etc as per a Google search.

Is this a fix I can do or is it at EE's end. 

[Northerner]

Hi @Gina53 

Your contacts aren't synchronised with your Google account. Make sure under settings accounts your contacts sync is activated. You can also force a sync. Then restart.

Thanks

[Gina53]

Thank you but I've already tried that and my sync is on. I've also deleted all my contacts and started again saving to device and then sync to Google. 

[Katie_B]

Hello @Gina53. 

Thanks for coming to the community. 

When did this first start?

Does your phone ever show the contact?

Is your handset running on the latest software?

Katie 🙂

[Gina53]

Hi and thank you.

It started 3 weeks ( ish) ago, the same day as I changed plans and the contact lock went on, which should be off now as it's been requested I've never had a problem before

No numbers come up at all. Everything just says Private Number. Texts don't seem to be affected. I'm assuming I'm up to date, to be honest I haven't checked. Could be a possible 

[Gina53]

Me again, just checked and there's no updates so I must be on latest software 

[Christopher_G]

Hi @Gina53

It may be worth speaking to our technical support team, just to make sure everything is OK from our side.

Chris