Connecting phone on my recent upgrade

[Juliahannan]

Good evening and let me first of all say I am a struggling Granny - trying to master

 my new Upgrade Xs IPhone without bothering my children or grandchildren so please forgive my ignorance.

I have managed to set it all up I think but I am unable to make or receive phone calls.

I have also  managed to sort out how to keep my old number and it seems to be recognise d but still can’t get the phone to

work.

[Jon_K]

Don't worry, @Juliahannan, we're here to help 🙂

Is the SIM card definitely in correctly now?

Do you have an error message in the top right corner of the phone, or just no signal?

Jon

[Juliahannan]

Thank you - I hope you can.

SIM card definitely in correctly - 100% sure!

No message I top left hand corner - nothing but the time

[Juliahannan]

...and no apparent signal but I am able to make calls on my old phone so there

must be a signal mustn’t there?

[Jon_K]

Thanks @Juliahannan.

Does your old SIM card fit in your new phone?

If it does, could you try using it in there?

Jon

[Juliahannan]

I just did what you advised and made a test call to a landline and got a friend to call me on her mobile and it worked!!

So fingers crossed you have solved my problem for me!

Thank you very much

[Jon_K]

That's great, @Juliahannan!

You can leave that SIM card in the phone.

Let me know if you need anything further 🙂

Jon

[Juliahannan]

Thank you Jon - that’s very comforting !!

[Jon_K]

No problem @Juliahannan 🙂

[Jon_K]

No problem @Juliahannan 🙂