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Confusion on order for an additional sim for a mifi dongle

IRIS58
Visitor

‎11-04-2021 01:59 PM

EE appear to have confused my order for an additional sim with my existing contract

following message received but new SIM not shipped. The number on the message is that of my handset what I ordered would need a new number for the dongle.

 

 
 
 

no sim shipped and existing phone numberno sim shipped and existing phone number

 

Hope Someone from EE responds????????

Iris

 

0 Helpful
1 REPLY 1
Christopher_G
EE Community Support Team

‎11-04-2021 03:34 PM

Hi @IRIS58

 

Welcome to the community.

 

I'm sorry to hear that you have a problem with your order. I'd recommend speaking to our Mobile Care team as soon as possible. The quickest way is through 150 on your EE phone.

 

Chris