Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

Can not get cloud p2p online on cctv

Karlwatling94
Visitor

‎24-05-2020 05:38 PM

Hi please can anyone help I’ve brought a tp link SIM card router and ee sim the cctv set up is a Annke 4ch wireless with monitor and 1tb hard drive it is connected via lan cable and says healthy connection status but cloud p2p says offline I can view on the app when connected to the same router but soon as I leave home I can’t view it says off line hope I’ve put enough information thank you 

0 Helpful
1 REPLY 1
XRaySpeX
Grand Master
Grand Master

‎24-05-2020 07:32 PM

@Karlwatling94 : You probably need to open some ports on the router to view the CCTV remotely.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful