Can not get cloud p2p online on cctv

Karlwatling94
Visitor

‎24-05-2020 05:38 PM

Hi please can anyone help I’ve brought a tp link SIM card router and ee sim the cctv set up is a Annke 4ch wireless with monitor and 1tb hard drive it is connected via lan cable and says healthy connection status but cloud p2p says offline I can view on the app when connected to the same router but soon as I leave home I can’t view it says off line hope I’ve put enough information thank you 

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XRaySpeX
EE Community Star
EE Community Star

‎24-05-2020 07:32 PM

@Karlwatling94 : You probably need to open some ports on the router to view the CCTV remotely.

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