Blocked website

[HenGogledd]

I have set my settings to allow all content ie no filters, I have oodles of data available. I have no problem with other Zoom services,  however my wife's online gym class website seems unavailable.  The website is working- I have checked using the same device on a different network.

Any ideas?

[bristolian]

Hi @HenGogledd 

What is the website you're having problems accessing?

Can you explain what you mean by "seems unavailable" - what happens when you try to load this site?

[HenGogledd]

the site is www.ablefitness.co.uk.

Most browsers indicate that the site is unavailable.  I have used PING and the result is a "request for timeout"

[James_B]

Hi @HenGogledd,

I'm able to access the website over EE Broadband and via EE mobile data. What devices are you using?

James

[bristolian]

I've loaded that site over an EE mobile connection here ok, no problems.

I know it's basic, but have you tried restarting the affected devices (router included) and clearing the temporary files/cache?

[HenGogledd · Accepted solution]

I was informed she had done that.

However the simple expedient of "Have you tried turning it on and off again?" worked.

Always check for yourself!

Ta

[James_B]

Glad you got it sorted @HenGogledd 🙂

James