Applying for phone
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20-05-2021 10:35 PM
Hey people, i already have a sim only deal with EE and was on the app went to shop and put through for a new iphone 12, was 30 upfront. when i had to approve the payment on my banking app and went back it just stopped loading i refreshed after 5 mins. the 30£ was took and now on my EE app i have 2 account numbers and when go into the new one it tells me to add the number. but i didn’t even receive an email from ee to say it had went through etc.
any help appreciated thanks
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20-05-2021 11:04 PM
just wondering if there’s now 2 account numbers on my EE, would that mean it’s been accepted? not sure as not had any emails
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21-05-2021 08:54 AM
Hi @celtchris67,
Welcome to the EE Community. 🙂
I'd recommend getting in touch with Customer Care to check the status of your order.
They'll be happy to help.
James
