Hi David,
I’ve since been on the phone a couple of times with EE CS about my order. Turned out on Monday they realised that for some reason my order was not automatically allocating one of the available stock they have on the shelf to it, to then be dispatched to DPD to deliver.
Had to go through about 3/4 different Advisors on the phone to ultimately cancel the original order and place another fresh ‘Upgrade’ in a bid to have one dispatched sooner. Another 24hrs and still not confirmation of order or tracking numbers. So I called again this morning...
Order still not automatically allocating stock, so the CS Advisor spoke to the ‘Supply Team’ and had someone manually assign one of the stock on the shelf to my order and said that I’d receive a tracking number later today with delivery expected tomorrow.
To give the Advisor her due, 90mins later I had a text with a tracking number from DPD and as it stands currently it says it was last seen at the EE Warehouse having been collected by DPD at 2:21pm - so all seems on-track.
It’s a real shame that it came to the point of me chasing it down on multiple occasions over what’s nearly been a month to get to here and shows unfortunately how broken the EE ordering system actually is. I’m unlikely to order any devices through EE again, I’ll go to Apple direct again like I did with my 12 Pro Max, in comparison it was easy and stress-free and arrived as promised on launch day.
Give EE a call tomorrow on 150 though and choose option 1 for Account Queries and explain my situation above and I’m sure someone will be able to help you - EE do have a great Team of CS Advisors on hand, but unfortunately they’re let down by their systems inability to operate as intended.
Let me know how you get on tomorrow!
ATB,
Steve
