Apple TV plus or Arcade smart benefit upgrde

[bonesey1980]

my upgrade has just gone through and received the texts regarding my smart benefits Apple TV plus and Arcade. 

however when I click on the redeem this offer it says I have already redeemed it and won’t add another 24 months. It’s right I have already had 24 months of Apple TV and arcade however just signed another 24 months so was expecting to be able to add it again 

Anyone got any ideas?

[Jon_K]

Hi @bonesey1980.

Could you try to use these Smart Benefits and see if you are able to do so?

If you're unable to use them, I'd recommend giving our Customer Care team a call so they can check your account.

Jon

[Sgiandubh]

@bonesey1980 I don't think you can stack subscriptions with apple like this, I subscribe to Apple One which includes Apple TV plus and i have just tried to redeem my voucher and it says i can't redeem the voucher with my current subscription, so i might need to look into changing my smart benefit, if thats even possible

[Leanne_T]

Hi @Sgiandubh

Thanks for posting 🙂

You can change your Smart Benefit after 30 days, please see our How do I add and manage my Smart Benefits? for more details.

Leanne.