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Apple Music

Kingy1611
Investigator
Investigator

‎24-09-2020 05:20 PM

Not received text on activating smart benefit, is there any other way to activate?

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎24-09-2020 05:58 PM

@Kingy1611   Have you text MUSIC to 150 ? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Kingy1611
Investigator
Investigator
In response to Chris_B

‎24-09-2020 06:49 PM

Yes, but didn’t work for smart benefit 

0 Helpful
r3id
Established Contributor
Established Contributor
In response to Kingy1611

‎24-09-2020 09:01 PM - edited ‎24-09-2020 09:02 PM

just double check your smart benefits in my ee. i had a couple issues when moving from britbox to apple music. it then took 30 mins for the system to sort it all out.

 

it maybe that it’s not on there, just try again.

 

https://myaccount.ee.co.uk/app/benefits-landing#smart-benefit-section

 

if you can’t see smart benefits, maybe worth checking your on a plan which has at least one.