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Hi we are new to having broadband, and have had the hub set up on Friday. The engineer left us to install the tv box. I have followed the instructions and have connected the aerial cable from the wall to the box, the hdmi lead and the power lead betw...

1.6Gbit connection new smart hub (white, small box) sporadic issues? DNS MITM?

Hello all,So I recently changed my service from 900mbit to 1.6Gbit and that involved a change of router and obviously the OR ONT on the wall.Ever since having it installed there seems to be an issue with (most likely DNS issues). Whatever is loaded/p...

New TV plug to short

Hi, we have new EE tv and are setting it up but the power cable plug that goes into the main TV box but the plug length is to short to reach where we need to plug it in. How can we get a longer plug that is the same and safe ? Thanks

Confusion About Plan Status

I recently received a message saying that my tech bundle has been fully paid off. However, when I check my account summary, it shows my plan as “Out of Contract.” Can someone please clarify what “Out of Contract” means in this context? Does it affect...

Mobile banking

Cannot connect completly to mobile banking. Says connection problems. Try again later. Appears to me Not Fit for Purpose

App app app crrr...

Dear EE. I have been with you for more time than I know my wife. Please, can you ditch your app and start again from scratch. This will never work.You have bundled so many things in to the app that this concept of interactive tiles and no fixed menus...

iPhone 17 pro max order…..still waiting

Anyone else ordered on presale day and still waiting for their new phone? What a joke, to be told i’d get it on the 19th after ordering it on the 12th and still waiting!!

It can receive text messages, but it cannot make phone calls or send text messag

I'm currently abroad. Then I discovered that I can receive text messages, but I can't send them or make calls. If someone calls me, they will get a voice message saying "mobile number is currently unavailable". If I call someone, they will simply han...

Resolved! iPhone 17 Pro and Pro max Pre order Thread / that time of the year again.

Hello dear Ee community people, is that time of the year again, pre ordering the new iPhones and Apple Watch, as you all know the apple event is going on live right now and they are presenting the new iPhones and Apple Watches, I have made this threa...

Bill paid before payment made?

My broadband bill is coming up but something has happened that has left me very confused.My bill is showing up as paid despite the bill not being paid yet (it's scheduled to come out on the 24th of the month, I paid last month a day early due to the ...

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