Almost one month, no delivery or contact

[Rhod1]

I upgraded online on the 8th of November ( Huawei P20 lite with Nintendo Switch ) and had an email saying thankyou for my order on the same day. But I have not received, or even had any correspondence, at all since. I understand the switch is dispatched 15 to 30 days after receiving the phone, but I have not even had that yet! And will that still apply when I eventually do get a phone? The staff in my local store say they can't help, is there a number to ring where I actually get to speak to someone? Thanks.

[Chris_B]

@Rhod1  Call customer services on 150 from your mobile,  the email you got back was just standard automated email reply and at best guess your order hasn’t gone through. 

[Rhod1]

Thanks @Chris_B , but ive tried several options on 150, all automated answers. Any options you recommend that can help? 

[James_B]

Hi @Rhod1,

Welcome to the EE Community.

Please select the 'looking to upgrade' option.

Thanks

James

[Rhod1]

Thanks @James_B and @Chris_B for both of your suggestions. I finally got through to someone, got passed around a few people, and will apparently be contacted within 7 days by someone higher up the food chain in ee. I will see what happens and update this thread when I can. 

Thanks again,

Rhod

[Leanne_T]

Morning @Rhod1

Let us know how you get on.

Thanks, Leanne.