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Community Activity
10£ pack pay As you go
Hello. I’ve just bought 10£ pack. I also requested for number transfer which is still under processing but I noticed I can’t make a call and text. Could you help me with this? I don’t know if this has something to do with the number transfer.Many th...
Cannot Link Device
I'm a new business customer who joined EE and simply cannot link my device to the app, error message appears. I've been in persistant contact with tech support for almost 2 months now it's getting enormously frustrating. Have tried calling, emailing,...
New to EE - I ordered excess equipment in error can I return it?
Hello,I am new to EE and wasn't sure what I needed, so I accidentally ordered excess equipment that I don't need. I would like to know how I can return it. The equipment is in its original packaging and is unopened. Rather than let it go to waste, I ...
Why doesn't my voicemail work?
I've been made aware that my phone doesn't have a voicemail so nobody can leave a message.How do I set voicemail up? I've tried going into it and recorded a personal message but it's not activated at all.
Smart 4G Hub keeps dropping signal
Hello: can anyone help: I have a ee smart 4g hub and the wifi keeps dropping out (usually about 24 hours after it last did it), even though the signal is strong. So I restart it and it works fine immediately. Any suggestions?
London Underground EE Wifi-Auto cannot connect
Hi All,For some time I have been having problems connecting to the EE Wifi on the London Underground. When ever I try and connect it asks for a username and password as the image shows. The EE website indicates it should connect automatically and it ...
SIM Only Bills
Hi - I have an EE mobile (SIM only) and am charged separately for a SIM card to control a set of security gates. I know the phone number for the gate SIM, but don't have an EE account number for it and never receive a bill for it. Every contact I tr...
No update on switch 2 order
I ordered a switch 2 Mario kart bundle on Thursday through the ee app. I received an initial confirmation email. It has been 5 days since then without any update and I used 2 day delivery. Any help would be appreciated. Thank you
Unable to see bill
My bill was higher this month than normal but when i go to manage bill to verify why it keeps telling me it's unable to show me this month's bill. please help how i can get round that to see my bill ?
Unable to login and access info on EE app
For weeks now I’ve been unable to login to the EE app, have tried all the recommendations and just get to the ‘Sorry, there seems to be a problem’ page every time. I’ve called EE and they weren’t able to help, suggesting it’s a known issue they are i...
