Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

Add to plan order tracking/updates

Emanewton7
Explorer

‎05-02-2021 06:10 PM - last edited on ‎05-02-2021 06:33 PM by EE Community Moderator

Hi, I finally managed to order an Xbox yesterday via the EE add to plan page. I’ve received an email which says: 

 

Hi,

Thank you for placing an order for an Add to Plan product on your account.
Your order is winging its way to you right this minute so get ready to say hello to your new item.

You will get free Monday to Friday delivery as standard on all online orders and we will try our best to deliver within 1 working day providing your order is accepted before 21:00.  

DELIVERY DETAILS AND RETURNS

You will get free UK delivery as standard on all online orders.
 
I got this email at 9am yesterday and haven’t heard anything else since... is this normal? I’ve tried online tracking using the order number I’ve got but it just says that it can’t be tracked? 

cheers 
0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎05-02-2021 09:04 PM - edited ‎05-02-2021 09:05 PM

@Emanewton7  until you receive a tracking number you cannot track it.  All you have done at the moment is order a add to plan product.  And the email you received is an automated reply email. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
DanBRFC
Established Contributor
Established Contributor
In response to Chris_B

‎05-02-2021 10:51 PM

Yep. You’re completely in the dark until DPD receive it. 🙄

0 Helpful