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Accidental removal of eSim

davidlehan1
Contributor
Contributor

Hi, I accidentally removed my esim from my phone, and upon trying to activate a new one, I am unable to recieve the activation code as I do not have any service and the physical sim I originally received does not work either. How would I be able to activate my new esim without having to receive a code?

1 REPLY 1
chistery
EE Community Star
EE Community Star

Hi @davidlehan1 

 

The easiest way is to pop into a store with photo ID and they can issue you a new one straight away. If you call EE, you will likely have to wait for it be posted out, which will take a while.