The EE Community

Top UP Help

Hi,    I am abroad and don't have credit to send sms to 150, could someone help me top up ? I have a voucher. Thank you

Upgrade EE 900Mbps to EE 1.6Gbps

Hi I’m currently on the EE 900Mbps Package, with 12 months of my contract left.I’d spoke to EE Broadband Customer Service earlier, about upgrading to the EE 1.6Gbps Package. It’s available at my home.I was told that I was an EE Legacy Broadband Custo...

No parental controls or web protect on new smart hub

New EE smart hub installed but many features are not working. I changed to EE specifically for the parental control capability, but it is not working. Technical team have tried and failed to get this working. I can't assign groups, can't set schedule...

issue with order

Hi, i ordered an iphone 15 pro max and i got an error message sent to me so i called up and the man was very helpful and confirmed my order for me but then the next morning i got the same error message. why is this? is my phone going to even get deli...

VPN issues on 4g sim connection

We live 4.5 miles from nearest telephone exchange and have suffered slow/non-existent broadband connection speeds through landline connections for many years (fibre is not available in our area). However my mobile phone internet spedd is fantastic an...

Billing issues with mobile account

URGENT HELP REQUIRED 2.4 or 5GHZ Cant connect to cctv devices

Hi.. Before I lose the will to live could someone offer me some support asap please...I took delivery of a new router / smart hub this week and started to connect l devices, no probs so far.  When I tried to connect both of my CCTV systems it would w...