transfering phone to another device but old phone is sim free

sara197 · ‎15-12-2023

My phone is going to be repaired and I have started to transfer the phone to another device. My existing phone is sim free and since transferring the information across I cant make any calls

How do I resolve this?

Northerner · ‎15-12-2023

Hi @sara197

Is your old device SIM free.

If both are SIM free then there shouldn't be any issues. What devices are they.

Thanks

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bristolian · ‎15-12-2023

The transfer of any user data is immaterial to this, putting a working SIM in any unlocked phone should result in that phone using said SIM and getting mobile service.