transfering phone to another device but old phone is sim free
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15-12-2023 12:18 PM
My phone is going to be repaired and I have started to transfer the phone to another device. My existing phone is sim free and since transferring the information across I cant make any calls
How do I resolve this?
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15-12-2023 12:34 PM
Hi @sara197
Is your old device SIM free.
If both are SIM free then there shouldn't be any issues. What devices are they.
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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15-12-2023 12:42 PM
The transfer of any user data is immaterial to this, putting a working SIM in any unlocked phone should result in that phone using said SIM and getting mobile service.

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