new phone

[sob251106]

Hiya, just bought a new phone yesterday, and as I was trying to set it up, I was trying not to transfer anything on my old phone, like photos, but it did anyway. Would I need to restart the phone to stop this? Any help appreciated, thanks.

[Ritu_D · Accepted solution]

Hi @sob251106 

Welcome to the community. 

If you do not want to transfer anything from your old phone to your new phone, you can set it up as a new phone without transferring old data. 

If it has already transferred data over you could do a factory reset and start the set up again. 

Thanks 

Ritu 

[sob251106]

Ahh okay thank you ill try do a factory reset tonight!

[Ritu_D]

Great, please let me know how you get on @sob251106 

Have a great night. 

Ritu

[sob251106]

hi just making sure that if I do this it won’t delete the photos on my old phone?

[Ritu_D]

Good morning @sob251106 

Everything will remain on your old phone unless you delete it. 

However everything on your new phone will be deleted once you have done the master reset. 

Ritu