my ipad is asking for a data plan

[adamvdb]

its worked fine until recently - now wants a data plan added via the mobile data tab. asks for a qr code to scan and then add as part of a new 'setup' process.

If I try a manual process is wants

sm-dp+ address

actication code

confirmation code

no idea where to find these.....

[Jon_K · Accepted solution]

Hi @adamvdb.

Does your iPad have an EE SIM card in it? If so, is it an eSIM?

At what point is it asking for a data plan?

Jon

[adamvdb]

I have owned the ipad for about 2 years, its had the same EE sim in it since I bought it. Its on my own 'owned' plan. It asks for data plan if no wifi availble - data should work and was working before christmas or so.

I have removed and re-installed the sim to be sure the connection is good.

no change - still won't use phone network as a data link.

[Jon_K]

Thanks @adamvdb.

I'd recommend getting in touch with our Customer Care team so they can check your account and make sure the data plan is still set up. I can't think why it wouldn't be if you haven't made any changes to your plan.

Jon