iphone

laurenxtaylor · ‎13-09-2023

i ordered my phone on friday, the contract went live yesterday on the 12th, is it possible it will arrive today on the 13th?

i haven’t got access to apps ect to track the phone.

Northerner · ‎13-09-2023

Hi @laurenxtaylor

Have you checked EE order tracking.

https://ee.co.uk/help/orders

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

laurenxtaylor · ‎13-09-2023

i don’t have access to my tracking.
Sent from my iPhone

Northerner · ‎13-09-2023

Hi @laurenxtaylor

You'll need to speak to EE CS on 150 if the tracker is not working.

DPD will text when your order is due to be delivered.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

laurenxtaylor · ‎14-09-2023

i ordered a purple iphone 12 with 64 GB on friday the 8th. why hasn’t it arrived yet.

Leanne_T · ‎14-09-2023

Hi @laurenxtaylor

Thanks for coming back to the community.

Has you downloaded the DPD app and entered the email address and postcode to check for any deliveries that may have scheduled for you?

Leanne.

laurenxtaylor · ‎14-09-2023

i don’t have access to the DPD app.

Sent from my iPhone

James_B · ‎14-09-2023

Which colour and storage size did you choose @laurenxtaylor?

James

laurenxtaylor · ‎14-09-2023

purple and 64 GB

James_B · ‎14-09-2023

Hi @laurenxtaylor,

The estimated dispatch time for that model is three days.

Your new planning starting is a good indicator that it is on its way.

You'll receive a text message from DPD with tracking details as soon as your delivery slot is confirmed.

James