iphone 14 pro trade in not in trade in list

[Newnham]

hi i'm looking at my upgrade options and when going to the trade in part ,the iphone 14 pro is not in the drop down list. Can this phone be traded in? thanks

[Peter_W]

Hey there @Newnham 

Thanks for reaching out to us here on the Community!

Which phone was it you were looking to upgrade to?

Also are you looking to trade your phone in to get a discount on the plan, or as part of an Upgrade Anytime deal?

Peter

[Newnham]

I was  just looking to see if i could trade my iPhone 14 pro in. I’ve decided to hang on till the new iphone is released shortly . Will i be able to once the new iPhone is available? 

[Newnham]

Thats as part of an upgrade btw, my contract ends on the 15th

[Peter_W]

Thanks @Newnham.

Which phone and plan is it you're looking at here, and are you logged into your account when checking this?

I just want to take a look and see if I can see the same thing.

Peter

[Newnham]

At the time i was looking at iphone 15 pro at the time i wasnt sure what plan. I was logged in. The fact of the matter is the iphone 14pro wasnt on the list for the trade in. Unusual. 

[Rach_H]

That does seem very odd @Newnham.

I'd recommend giving our team a call, and they can get this checked for you.

Rach