iPhone screen frozen

Sarah2374 · ‎01-08-2024

My iPhone screen has frozen. Tried forced restart and have tried letting battery die and then restarting. Not worked. I’ve only had it for 6 weeks. Should this happen? I’m now back to using my old iPhone 5.
Will it be under warranty still? Do I need EE or Apple to fix it? What might be the problem? Never had this before.

Northerner · ‎02-08-2024

Hi @Sarah2374

Take it into an apple store to look at it call EE CS on 150.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Chris_B · ‎02-08-2024

@Sarah2374 What iPhone model is it ? And did you do THIS

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Siena · ‎02-08-2024

Don't worry, a frozen iPhone is a common issue. Here's a simple solution:-

Force Restart Your iPhone For iPhone 8 and later, including iPhone SE (2nd generation):- Press and hold both the Side and Home buttons until you see the Apple logo.
Check for low battery:- If your iPhone is low on battery, it might freeze. Charge it for a while and try again.
Check for storage issues:- A full storage can cause performance issues. Free up some space by deleting unused apps or photos.
Update iOS:- Ensure your iPhone is running the latest iOS version. Go to Settings > General > Software Update.

bristolian · ‎02-08-2024

@Sarah2374 wrote:

Will it be under warranty still? Do I need EE or Apple to fix it? What might be the problem? Never had this before.

https://ee.co.uk/local-repairs