iPhone Duo Delay

[Jcr41]

Evening everyone!

I ordered the iPhone Duo 512GB midnight sky on the 23rd October and I know it’s a long waiting time, I was told 28 days when I ordered the device which would be the 20th Nov which is completely fine!

I contacted them today regarding a problem with the delivery address and they have told me that my order isn’t going to be delivered until January 2027.

i questioned why I was being told numerous dates and they said that Apple has upgraded their programme so they can fulfill their own orders before shipping to carriers.

just wondering if anyone else has been told roughly the same thing or have you been told something different?

don’t know whether to cancel or wait it out 😂😬

[Leenicholson34]

Yes I have encountered similar , I was told 28 days , then I was told January , now I’m being told that my order is in the 28 day bucket again , I have all the transcripts and if it doesn’t come within a reasonable time ( I’m a reasonable guy lol ) I will be making a very noisy complaint , I appreciate supply issues , I don’t appreciate the lack of clear tracking , and communication ✊🏻

[Jcr41]

I agree, the communication regarding delivery timeframes could be a lot clearer! If they said your orders been pushed back another week or two I would completely understand but going from 28 days to 3 months is beyond a joke!  Hoping for some update soon and not those annoying automated emails 😂

[Hano24]

I ordered mine 28th October and when asked about the delivery they won’t tell me anything more than just over 28 days! I keep looking to see any changes but seen as January is been thrown about I’m fooked, if it’s Jan/feb might as well wait out the extra 8 months and get the duo 2 🤣

[Jcr41]

That’s exactly my thought! May as well wait until the next one releases! I was told last week that January 2027 are for new orders so not sure if they’re saying January as worse case scenario, underpromise, overdeliver sort of thing😬

[Ditdotuk]

I’ve had a very similar experience, and to be honest, the whole thing has been a shambles.

I ordered the iPhone Duo 512GB Night Sky on Friday 16 October, just eight minutes after pre-orders opened. I received my pre-contract documents at 1:06pm and my order confirmation at 1:08pm, clearly stating that I should expect delivery on launch day, 23 October.

Happy days, or so I thought!

The following day, I received a text saying dispatch would take more than 28 days. My order tracking then disappeared completely before eventually reappearing under a different reference number, still without a delivery date.

Here’s where things get interesting. Despite having an email confirming my order on 16 October, EE repeatedly told me that my order wasn’t placed or issued until 17 October. One adviser actually explained that this was because they had received so many orders.

Now, EE keeps telling customers that handsets are allocated on a first-come, first-served basis. So I’ve repeatedly asked a very simple question: am I in the queue based on when I actually ordered at 1:08pm on the 16th, or when EE eventually processed it on the 17th?

Nobody seems able to answer that.

I’ve spent hours speaking to customer services, raised multiple complaints and received £30 compensation. I’ve been offered free subscriptions I don’t need, plenty of apologies and enough explanations about unprecedented demand to last me a lifetime!

What I haven’t received is a proper explanation of where I am in the queue, whether a handset has been allocated or when I can realistically expect delivery.

I’ve also been an EE customer for nearly 30 years, so it’s particularly disappointing to have to keep chasing for basic information.

I completely understand stock shortages. What I don’t understand is the lack of communication and the contradictory information, especially when EE originally told me to expect launch-day delivery.

I’m not asking anyone to perform a miracle and produce a phone out of thin air. I just want some transparency and an honest update.

At this point, I think the iPhone Duo might arrive before EE manages to explain what’s happened to my order! 😂

I’d be interested to hear whether anyone else who ordered on 16 October has subsequently been told their order was processed on the 17th, and whether anyone has managed to get a straight answer about their position in the queue.

[Ditdotuk]

I’ve had a very similar experience, and the biggest issue for me isn’t necessarily the delay itself, it’s the complete lack of transparency from EE.

I ordered the iPhone Duo 512GB Night Sky on 16 October at 1:08pm, just eight minutes after pre-orders opened. My confirmation clearly stated that I should expect delivery on launch day, 23 October.

Nearly four weeks later, I’m still waiting!

What concerns me most is that EE has repeatedly told me my order was placed on 17 October, despite me having written confirmation from the 16th. One adviser explained that this was because of the volume of orders they were processing.

I’ve asked several times whether my place in the queue is based on when I actually ordered or when EE eventually processed it. Nobody can give me a straight answer.

I’ve raised multiple complaints, received £30 goodwill compensation and spent hours trying to get an explanation. Yet I’m still no closer to knowing when my phone will arrive.

I understand that stock is limited, but surely EE should be able to explain how orders are prioritised and provide some indication of when further stock is expected.

After nearly 30 years as a customer, I find the communication particularly disappointing.

I don’t expect miracles, just accurate information and a little accountability. At the moment, it feels as though customers are being told to wait indefinitely without anyone taking ownership of the problem.

Perhaps EE could spend a little less time telling us how exciting our new phones are going to be and a little more time telling us when we’re actually going to get them! 😂

[Ditdotuk]

 

Oh, EE, you’ve got some nerve! 🤣🤣

Just scrolling through TikTok and up pops an advert telling me to ORDER NOW the brand-new iPhone Duo!

ORDER NOW?! 😂

I ordered mine on 16 October, eight minutes after pre-orders opened, and I’m STILL waiting nearly four weeks later!

I’ve had more conversations with EE than I have with some members of my own family. I’ve been given £30 compensation, several different delivery estimates and enough apologies to wallpaper my house.

What I haven’t been given is an actual phone! 📱

Perhaps before spending money advertising the iPhone Duo to new customers, EE might like to deliver the ones people have already ordered?

“A NEW WAY TO iPHONE” certainly is new. Apparently, you pay for it, dream about it, chase it, complain about it, and if you’re very lucky, you might actually get to hold one before the next iPhone launches! 🤣

And the slogan “EE DOES MORE”?

Yes, more waiting, more excuses and more complaints! 😂

Nearly 30 years as an EE customer, and I’ve never known anything quite like it.

Come on, EE. Less TikTok, more tick-tock. ⏰📱

#EE #iPhoneDuo #WheresMyPhone #CustomerService #Apple

[Leanne_T · Accepted solution]

Hi everyone, 

Demand for iPhone Duo has exceeded expectations, and supply remains challenging across the world.

We'll provide updates on your order status as soon as we can and you can track your order here. Sorry for the inconvenience and thank you for your patience.

Leanne. 

[Ditdotuk]

Hi Leanne, genuine question… are you employed specifically to give stock responses? Because you’re absolutely smashing it! 😂👏

I’m convinced EE has three buttons: “Exceptional demand”, “Track your order” and “Thank you for your patience”.

I ordered my iPhone Duo at 1:06pm not 1:08, as I’ve said in my numerous complaints and communications, on 16 October, was promised launch-day delivery, and here we are on 10 November. Still no phone, no date and no answers!

After nearly 30 years with EE, I think we deserve better than copy-and-paste apologies.

Surely someone at EE knows when more stock is coming?

EE DOES MORE… more excuses, more waiting, more frustration! 🤣📱

Anyone else getting the same recycled responses?