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iPhone 18 pro

Jophace
Investigator
Investigator

I ordered for iPhone 18 pro yesterday at 14:30 because I can’t wait for 28 days for iPhone 18 pro max. My account has been debited and I didn’t receive any mail confirming my order. Called customer care and they are telling me they can’t see any payment on my account.  I really wanted the phone before Friday because my birthday is October 23rd, now my birthday is ruined 😠.
(Note: I was given a discount of 20 quid)

Image below for payment. 

IMG_8211.png

 

12 REPLIES 12

Thank you very much. 

I just gave them a call and I was told that I will get a refund.
Thank you Katie, I really appreciate it. 
Have a lovely day. 

Katie_J
EE Community Support Team

No problem at all @Jophace.

Have a great day!

Katie