iPhone 18 pro max pre order stating delayed

[Msmores]

Hi, I pre ordered an iPhone 18 pro max on Sunday and the order got cancelled, so I re ordered again on the 16th sept annoyingly I’ll have to wait longer now. My tracking says usually dispatched in 12 days but I have just had an email to say my order has been delayed. Does this mean that my tracking will change to longer than 12 days or is this just because I won’t get it today? Thanks 

[Alex_H]

Hi @Adil35,

Welcome to the EE Community

At the time of your order the stock guidance was to expect dispatch within 21 days of order for the iPhone Pro Max 512GB in Burgundy. So it is still within the expected timescales at the moment. 

If you are worried about your order due to not being able to track it online, I would recommend giving us a quick call so our team can check everything is ok with your order.

Alex

[Alex_H]

Hi @Mrjingles1,

Welcome to the EE Community

Where are you seeing that model show as in stock on our website? What was the date you placed your order and I can check the guidance for the order.

Alex

[Msmores]

Please can I ask why the silver 256gb iPhone 18 pro max shows as in stock and available for delivery online but my pre order hasn’t been fulfilled yet? It’s a little confusing as all other colours in the size show as available to order but not silver? So if I ordered today I’d get it quicker than waiting for my pre order? 

[Alex_H]

Hi @Msmores,

From what I can see the iPhone 18 Pro Max 256Gb Silver shows as available to order expect dispatch within 7 days on our website, which is the current guidance for new orders. The orders do work on a queue system, the oldest back order we have currently is from 14th Sep. Your order will be fulfilled before any new orders.

Alex

[Msmores]

Hi Alex, do you have any ideas when the next lot will go out please? I ordered on the 13th originally and it got cancelled and re ordered on the 16th. Thanks! 

[Ali_A]

Hi @Msmores 

Devices are dispatched daily, so they warehouse will be working through the orders on a first come first saved basis. Your device will be in the queue being based on ordering the 16th September. 

We only have stock guidance details, we don't have any information where along the queue your order currently is. 

If you haven't done so already I would recommend downloading the DPD app, so that soon as this device is ready to be shipped you will be notified with the tracking details.

Hope this helps! 

Ali 

[Msmores]

Thank you! I got an email last night saying my order will be delivered today, earlier than expected. Just waiting on my time stop from dpd! 😊

[Ali_A]

That's great news @Msmores 

Thank you for keeping us updated with this! 

Ali