iPhone 17 pro max ordered on 20th October

[Jessygirl21]

Hiya I ordered a iPhone 17 pro max in deep blue on October 20th and I was just wondering when it will actually arrive as at the moment I am currently on my old plan which has been paid of and still paying for same one 😕 I’m due to go on holiday in 9 days and I was hoping it would turn up before I went away if any of ur ee customer service people have anymore information for me it would be really appreciated thankyou xx

/Jess

[Michael_D]

HI @Jessygirl21 

Welcome to the community.

I know you'll be keen to get your hands on your new phone before you go away.

If you let me know which storage size you have ordered, I can have a look at the estimated dispatch times for you.

Michael

[Leewj12]

I ordered the pro max silver 256gb on the 9th of october. Have only recieved the order placed message. Any updated for this model?

[Jessygirl21 · Accepted solution]

Hi I have recieved a dpd message last night with my pin and my new plan has
started so should be here tomorow or next day thankyou so much for the
reply xx

[Michael_D]

I'm glad to hear it is on the way @Jessygirl21.

Enjoy the new phone 🙂

Michael

[Michael_D]

Hi @Leewj12 

That model was showing a dispatch time of more than 28 days at the point you had ordered it, but when I've looked now it is showing as estimated dispatch within 14 days for orders placed today so looks like there may be stock due soon.

We can't see how many orders are ahead of yours, or the amount of stock coming in, but they will be dispatched on a first come, first served basis.

When your phone is on the way, you'll get a text or email from DPD, or notification in the DPD app if you have that, to let you know when to expect delivery.

Michael

[Leewj12]

First come first serve? There are people that ordered the exact same device after me that have received theirs 

[Reeceives]

Hello, congrats on finally getting notified about your delivery!

If you don't mind me asking, do you know how long you was told dispatch would be when you ordered? As I've ordered the exact same as you on the 1st November and was told up to 2 weeks for delivery so just want to see if the timescale EE give us are accurate

[Dobbindonkey]

Morning, I ordered mine 31st October and I havent had any communication since confirming my email. How do I get an update as the online tracking service doesnt work? Thanks

[Katie_B]

Morning @Dobbindonkey. 

Timescales vary depending on the colour, memory size and model you ordered. 

If you could provide me with what device you ordered I would love to see if I can provide you with a timescale. 

Katie