So the contract for your 17 Pro Max and the upgrade will only begin once the phone is delivered. That will officially be your contract start date. I’ve been told this every year by advisors on the phone when I upgrade, and when I check the EE app the day my phone is delivered matches the contract start date.
As for delivery date, nobody knows unfortunately. The sales advisors do not themselves know and the stock status online the EE site is rarely ever accurate. Even if it says “in stock” or if it said “delivery on launch day” when you initially placed the preorder, you are not 100% guaranteed to receive the phone on launch day as stock fluctuates and gets depleted really fast meaning the majority of orders will be on back order until additional stock comes in.
There’s no point contacting EE as they’ll give you the same stock responses if you ask when you’re going to get the phone:
- “you’re on track to get it on launch day”
- “I can’t see the stock unfortunately”
-“I’ve just checked with our warehouse and you are set to get it on launch day”
-“We never promise it’s going to be delivered on launch day”
-etc, etc, etc. You get the picture.
The best thing you can do is download the DPD app and sign in then wait for the notification from DPD saying that your phone is going to be delivered and it will specify the date it’ll be delivered as well as your delivery time slot.
As someone who has preordered the iPhone 11 Pro Max, 12 Pro Max, 13PM, 14PM, 15PM, 16PM and now the 17PM on preorder launch day every year with EE, I can confidently say once you’ve placed an order the ONLY reliable notification after that point is from DPD.
