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iPhone 15 not charging

TawS
Investigator
Investigator

‎26-09-2023 08:29 PM

I set up my iPhone 15 today and all was fine. It charged to 75% and then didn’t go any higher. It’s now on 46% and the phone will not charge. Brand new cable obviously so it can’t be a fault there (I hope!). 

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎26-09-2023 09:07 PM

@TawS   If the phone will not charge I recommend you call customer services so it can be sent back and replacement sent to you.      Can you try a different cable through?  I once had a brand new iPad mini that wouldn’t charge with the cable provided and I got a free replacement cable from Apple and it was fine after that.    

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
TawS
Investigator
Investigator
In response to Chris_B

‎26-09-2023 09:50 PM

It’s very confusing why it was charging then all of a sudden wasn’t.. 

0 Helpful