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Await

Krista11
Visitor

‎26-09-2023 12:33 PM

Hello when I can see dispatch day? Now is been 5 days and still awaiting for delivery date

0 Helpful
4 REPLIES 4
Leanne_T
EE Community Support Team

‎26-09-2023 03:15 PM

Hi @Krista11 

Thanks for coming to the community. 

Which device did you order? 

Leanne.

0 Helpful
keribarnett4
Established Contributor
Established Contributor

‎26-09-2023 03:46 PM

I ordered the 15 Pro Max  156GB in Natural Titanium on the 15th Of September and still had no updates - you're not alone.

0 Helpful
Lisa298
Visitor
In response to keribarnett4

‎26-09-2023 06:04 PM

I ordered mine on 18th still awaiting date 

0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to Lisa298

‎26-09-2023 06:11 PM

A pre-order doesn’t mean you’ll get the device on launch day or just after.  EE would have received a set number of iPhones all model types which pre-orders would’ve outstripped.  You’ll be notified once a device has been allocated to you and has been dispatched to you.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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