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iPhone 15 & 15 Pro Preorder Tracking Thread

Equil
Established Contributor
Established Contributor

‎15-09-2023 07:05 PM

Hey Guys, 

Just wanted to create a separate thread from the Discussion thread to specifically discuss EE Preorder tracking. 

I think it's always helpful/reassuring to keep each other updated on the latest when it comes to this time of year, especially with EE's not-so-great track record on keeping customers informed about their preorders. 

6,035 REPLIES 6,035
Sharonf1983
Established Contributor
Established Contributor
In response to Jo_Tmysr

‎27-09-2023 06:46 PM

IMG_1988.png

 that’s what I thought. But I did double check 

0 Helpful
x12gar
Established Contributor
Established Contributor
In response to Schoeyy

‎27-09-2023 06:48 PM

Still no 0033 number so left it blank. Only had a xko number but that disappeared this afternoon! 

0 Helpful
Storster
Visitor
In response to BigTastey86

‎27-09-2023 06:50 PM

I was told yesterday all are out of stock apart from a few pros. . They also said if you order now it will be 28 days but if you ordered last week it be upto 2 weeks from when you ordered .

LukeJBaker97
Investigator
Investigator
In response to HarryLeighh

‎27-09-2023 06:54 PM

Live chat last night told me 256GB blue is completely out of stock next batch will be 7-10 days

BigTastey86
Established Contributor
Established Contributor
In response to Storster

‎27-09-2023 06:56 PM

Well that lines up with what I was told, so I ordered on Saturday 16th at around 9ish.. when the order went through I asked the lady what am I looking at for deliver time? She said “hopefully” release day but my manager is saying definitely “within 2 weeks” it’s at right now… so yeah hopefully by the weekend maybe.

RVP991
Established Contributor
Established Contributor

‎27-09-2023 07:03 PM

Guessing there’s no dispatches tonight to DPD? Meaning if there’s none tomorrow for Friday it’ll be next week now 😭

Matthewn9597
Established Contributor
Established Contributor

‎27-09-2023 07:04 PM

I have just called EE again and found out that the timescales aren’t within 28 days, it’s over 28 days now. I don’t mind a delay but I need communication and consistency within the advice given 🤦🏻‍♂️

x12gar
Established Contributor
Established Contributor
In response to Matthewn9597

‎27-09-2023 07:06 PM - edited ‎27-09-2023 07:08 PM

So far, I’ve been told: Launch day, 3 to 5 days, next week, 28 days and over 28 days. 😭😭😭 now my order disappeared completely. 

0 Helpful
Gillington80
Established Contributor
Established Contributor
In response to Matthewn9597

‎27-09-2023 07:07 PM - edited ‎27-09-2023 07:07 PM

If you order now yes, it’s over 28 days. If you ordered past a certain time on pre-order date,  it’s either within 14 or 28 days. I don’t expect to hear anything until at least mid October tbh, and I got my order confirmed at 1900 on the 15th. 256/black PM

0 Helpful
Jwhite97
Investigator
Investigator

‎27-09-2023 07:07 PM

After originally being told on Monday that my phone was at their warehouse and would be dispatched on 30th September for delivery on 2nd October, I have now been advised this was never the case and should not have been told this. I was just trying to get extra confirmation today that my phone would be delivered on Monday so I could arrange to be at home, but they have advised it is very unlikely to get delivered that day. 

I have been offered £10 compensation and they admittedly said they simply do not know when the next batch of stock will arrive. 

Annoying to have been told my phone was with them and to expect delivery on a certain date. They should have just stuck with the “expect dispatch within 28 days” line!