iPhone 14 pro max

[Bnrev]

Hi, 

I’m coming up to my 21 day wait of which I was told when purchasing my phone. (iPhone 14 pro max in gold 128gb).

I was called straight after my purchase to say it would be 21 days or less. 
I paid an upfront cost and my first monthly bill is going out of my account in a few days but I have no received the phone. 

I understand it now states 28 days or over but surely because this model/colour etc was less in demand when I ordered it, I should be receiving this soon.

When they called I also explained I needed the phone by a certain date and they reassured me that I would have received it by then? 

thanks for any help

[Jon_K]

Hi @Bnrev.

Have you tried tracking your order online?

DPD will send you a text when your order is ready to be delivered.

Jon

[Bnrev]

Hi,

yes nothing happens when I put my number in. But it’s 21 days tomorrow and still nothing.

[Jon_K]

Hi @Bnrev.

You could try giving our Customer Care team a call for an update.

If you'd like to change to a different variant that is more available they'll be able to help with this too.

Jon

[Bnrev]

Thankyou for your reply! 

ive just spoken to them and they’ve given me a tracking number for DPD which says it was collected today and is expected for delivery tomorrow (fingers crossed)

Thankyou for your guidance!

[Leanne_T]

Great news @Bnrev

Thanks for coming back and letting us know. 

Leanne.