Community Activity

Order number

I want to know where my order is and what day I’m going to have it delivered as I need to make sure I’m in the house 

Switch 2 delayed

Ordered the switch 2 on release day, was apparently dispatch the same day but 2 days later still no tracking number. should have had an option to collect or faster shipping, ordering on day 1 release and having to wait potentially 5 days is shocking 

Can you please help to split up my account?

I would like to remove all the numbers from my account and create separate accounts for them all with different Direct Debit Accounts.Reason – I am the main account holder for my 3 daughters and wife. I would now like them all to control their own ac...

Not receiving text messages

I haven't received a single text message since May 12th. I only realised this was the case when I needed a verification code sent to my mobile, and did not receive the text message. I asked my partner to send my a text message and that hasn't come th...

Still a dead after 6 months

Every time I login into the app, and that included today. I keep on finding the option to do a renewal on my Broadband. But as per usual when I try to find out what options are available. It times out with the same stuck record message, sorry, someth...

robh661 by Established Contributor
  • 182 Views
  • 7 replies
  • 0 Helpful

Identifying Mobile Devices connected to EE TV Pro box

Been meaning to ask this for some time but keep forgetting. We have two mobile phones with the EE TV app that are connected to our EE TV Pro box but the box identifies them both as Mobile Device. You can only pair or unpair a device but if I want to ...

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PaulB2005 by Valued Contributor
  • 211 Views
  • 7 replies
  • 1 Helpful

Frustration with connection to Samsung TV using HDMI and soundbar

Hi,I’ve been using EE TV with the Smart Box Pro for a few months, and I’m running into a persistent HDMI/CEC issue.When powering on the system after the EE box has been in standby, the TV doesn’t consistently switch to the correct HDMI input (EE TV)....