iPhone 14 Pro Max: Customers Need an Update

[epicrhxdes]

Hi,

So I understand the iPhone 14 Pro Max is a very popular phone, I get that. But, we need to be kept in the loop, Apple & EE know when they’ll be arranging a good batch of iPhones to be delivered to them, but this information needs to be posted either on social media or to the people awaiting for the batch of iPhones to be delivered.

Surely EE are aware when they’re receiving them so why aren’t they telling advisors ‘Look, on this date: XX/XX/XXXX we will be receiving a batch of iPhone 14 Pro Max’s in XXXGB, this is when you should expect your iPhone to arrive.’

We just want you to be more specific, be more open with us. We don’t want estimates. I’ve ordered mine in September, iPhone 14 Pro Max Silver 128GB model, and I haven’t received any updates other than ‘Order Confirmed’ with no tracking information.

Thank you. 

[coinslot]

Ordered on the 4th, arrived on the 18th.

256 Pro Max in black 😎

[Medlock]

It seems this issue is still a major concern as waiting for 512GB Pro Max 14 and have an order number but no other information, but EE has the money upfront just waiting around and my old contract ends in 3 days, and they are not being helpful with reducing the cost of this old contract as it is in all the likely process the new phone is going to be late and they want me to keep paying the same cost even after the contract ends.

I wonder how much interest they are making from all these upfront fees without any cost to themselves.

Really thinking of leaving this company for this very bad customer service and process. 

[hollyblaylock11]

have you had it yet? Ordered mine on October 11 and still no update lol

[Medlock]

Still waiting for my new phone as ordered mine 17-10-2022 as was told Friday 18-11-2022 i would receive it no later than Monday 21-11-2022 this has been the second date given to me so far  

[Medlock]

Today spoke with EE on the phone for 30 mins and they have said i will receive my ordered iPhone 14 pro Max 528GB IN BLACK by Friday this week the date today is 22-11-2022 and waiting for 37 days so far to see how good they are at keeping their word after being told only have to wait 21 days and at present only 16 days late on their first delivery date 

[Medlock]

Christopher 

With today's order processes and delivery systems and how things are tracked around the world on ships / trains / trucks and EE still cannot give me a date after waiting for a paid iPhone for back on 17-10-2022 and still being charged my old contract at full price after fulfilling my part of the contact on paying everything on time without delay for 2 years and now own the phone but the cost stays the same a little upset to being ripped off is me being polite 

[K333ffax]

have you received it yet? I ordered mines on the 2nd and was told 14 days, then 21 and now more than 28, its a joke!