Your Smart Watch has had a problem downloading the eSIM

[ABrawley]

Long story short, my watch line wasnt working, I got a new number and now I cant get it activated via the Watch App.

I have called CC and they tell me it's affecting 3000 e-sims but thought I;d come here to seek any advice from the community. 

CC have checked new watch line is connected with main mobile no.  I have supplied, checked and double checked EID.  I have switched everything off and on.  I have tried via Data plan on EE and Voda (ie switched wifi off on both watch and phone).  

Nothing works, any suggestions please?

[Chris_B · Accepted solution]

@ABrawley  have you tried un pairing the watch from your phone and then setting it up from scratch.  are you seeing an error message? If you are what is the code that you are seeing ?  

[trn1]

Hey, I’m dealing with exactly the same issue. Last night they said it was an ongoing issue. Earlier this evening they said the issue was resolved so it should all work fine. I was able to get it to the ‘activating’ stage but then it fails. Called again, they did the same steps, got a different error message specifically about an issue activating the E-Sim, but similarly not working. Apparently they’re still dealing with the issue. Was told to wait a few days. 

[ABrawley]

Thanks sincerely. That worked. 

[ABrawley]

Hey buddy. The suggestion above from Chris worked for me. Unpair then try again. Good luck. 

[trn1]

Hey, does this remove all the data from the watch though? I guess it’s ok if it works, but seems like a pain if so haha. 

[ABrawley]

Yes, just make sure you have a recent backup of the watch.
Sent from my iPhone

[trn1]

Didn’t work 😞 so frustrating. Alas.