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Wi-Fi problems

Natalie883
Investigator
Investigator

‎29-06-2024 08:46 PM

I got my upgrade today iPhone 15 and I’m having trouble connecting to my Wi-Fi. Does anyone with the same phone have/had this issue? I don’t know what to do, thanks

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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎29-06-2024 08:50 PM

Which router do you have?

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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lone
Investigator
Investigator

‎02-07-2024 01:01 PM

Hi @Natalie883, could you provide some additional details in regards to what the issue you are getting is?

Does the phone acknowledge that the Wi-Fi networks are there?

Does the phone attempt to connect to the network and then show an Incorrect password message?

Does the phone say it is connected yet isn't able to connect to the internet?

 

Cheers.

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