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Where is my order

EDG143
Visitor

‎02-10-2026 11:17 PM

I placed my order since 19th of Sept. Of iphone 18 pro max. I haven't heard any thing about delivery up to now. It's over 2 weeks already , and near to monthly payment time but I haven't got the order still. 

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2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎03-10-2026 05:12 AM - edited ‎03-10-2026 05:14 AM

@EDG143  EE can’t just push you to the front of the queue when there is a backlog of orders for other customers, EE don’t control how many devices they get from the manufacturer and obviously certain models are more popular so you’ll have a longer waiting period as the backlog will be bigger. 

To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 from any other phone.
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Northerner
EE Community Star
EE Community Star

‎03-10-2026 06:09 PM

Hi @EDG143 

Normally 21 days delay on these devices, have you checked EE order tracking. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 for mobile and 0330 123 1105 for Broadband..

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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