Watch upgrade

[Ostyman]

I am trying to order a watch upgrade and the site keeps saying it is sending a code to the phone number associated to my current watch, I cannot complete the order until i enter the code.

As it is paired to my phone the messages I can see are from my phone number and not the number assigned to the watch which i believe is only for billing purposes.

How can i see the message they aee aending to my watch?

[Debbie_G · Accepted solution]

Hi @Ostyman.

Thanks for coming to the community.

If the verification text isn’t coming through to your mobile number, please give our customer support team a call. They’ll be able to check what’s happening and help get your watch upgrade ordered.

Debbie