Watch plan

[Daz58421]

My watch plan will no long work on my watch 

[Alex_M]

Hi @Daz58421 

In the watch app, does it still show as you having an active data plan?

If not, follow the steps below to set one up:

1. On your iPhone, open the Apple Watch app.
2. Tap the My Watch tab, then tap Mobile.
3. Tap Set Up Mobile.

Thanks,
Alex

[Daz58421]

No it does not show a plan but on  my eye account I have it and paying for it but will not go on my watch

[Katie_B]

Hi @Daz58421. 

Welcome to the community. 

Did you purchase your watch direct with EE or did you purchase elsewhere and set up the £7 data plan?

Katie

[Daz58421]

I bought my watch direct from we

[Katie_B]

Thanks for getting back to me @Daz58421. 

When did this stop working?

Have you recently made any changes?

Katie

[Daz58421]

Not sure precisely when it stopped working 

[Katie_B]

Have you recently made any changes @Daz58421?

Speak soon, 

Katie

[Daz58421]

Stopped after my watch updated 

[Katie_B]

Hi @Daz58421. 

Have you tried unpairing the watch then pairing it again?

Katie