Upgrade when can't received verification text

[JH128]

My old Iphone SE has died and won't charge. Trying to upgrade online and by telephone. But both say they need to verify by sending text. But obviously can't receive the text. Can I get round this by going into store? Very frustrating.

[Chris_B · Accepted solution]

@JH128  Yes you can you can also put your sim in a different phone to get the code if you have one.    If you go to a store take the phone with you as they can also put the sim in a different device also.   Also just to be sure take in date photo ID with you 

Have you tried force restarting the device?  

[JH128]

Thanks! Yeah just won't power up now.

[Leanne_T]

Hi @JH128 

Thanks for coming back to us. 

If you pop into an EE Store to upgrade, or use the SIM in any other phone this will work for you. 

Hope you get your upgrade sorted 🙂

Leanne.