05-10-2024 10:16 AM
My old Iphone SE has died and won't charge. Trying to upgrade online and by telephone. But both say they need to verify by sending text. But obviously can't receive the text. Can I get round this by going into store? Very frustrating.
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05-10-2024 10:38 AM - edited 05-10-2024 10:38 AM
@JH128 Yes you can you can also put your sim in a different phone to get the code if you have one. If you go to a store take the phone with you as they can also put the sim in a different device also. Also just to be sure take in date photo ID with you
Have you tried force restarting the device?
05-10-2024 10:38 AM - edited 05-10-2024 10:38 AM
@JH128 Yes you can you can also put your sim in a different phone to get the code if you have one. If you go to a store take the phone with you as they can also put the sim in a different device also. Also just to be sure take in date photo ID with you
Have you tried force restarting the device?
05-10-2024 11:01 AM
Thanks! Yeah just won't power up now.
05-10-2024 11:27 AM
Hi @JH128
Thanks for coming back to us.
If you pop into an EE Store to upgrade, or use the SIM in any other phone this will work for you.
Hope you get your upgrade sorted 🙂
Leanne.