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Upgrade on phone

Sellsy81
Visitor

‎02-10-2026 05:43 AM

I only took out sim pay monthly was 27.50 a month after few months I wanted phone so went for iPhone 17 pro max was 88.00 a month contract started 19 August phone came but wasn't in and dpd sent back to ee and they ended contract 19 September but saying I got pay the 88.00 when I was paying 27.50 

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1 REPLY 1
Chris_B
EE Community Star
EE Community Star

‎02-10-2026 08:15 AM - edited ‎02-10-2026 08:16 AM

@Sellsy81  If the phone went back to EE you’re put back on the old sim only contract. And the new contract void,   Give customer support a call about this.   It also depends on your billing cycle as the bill could have been raised before the device was returned back to EE. 

To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 from any other phone.
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