Unlocking device

[charlieknowles1]

Hi there,

I’m not able to check whether my device is unlocked or not on the EE website.

I am travelling abroad and have paid for an E-Sim to be activated, however I am not able to add the E-Sim to my phone as the phone seems to be locked. 
Could someone help with:

1- checking whether my device is unlocked or not.

2- if not unlocked, unlocking it for me so I can add my eSim.

thanks in advance! 

[XRaySpeX]

1. When did you buy it?

[charlieknowles1]

I bought it through EE, it was under a 24 month contract.

[Chris_B]

@charlieknowles1   As it’s an Apple device it should be unlock already.  Just text UNOCK to 150 or open the settings app and click General>About and scroll down to NETWORK PROVIDER LOCK. If it says no sim restrictions then it’s unlocked.  

[charlieknowles1]

Thank you @Chris_B 

The Sim says it’s unlocked but when I try to add my E-Sim there is still a problem and it can’t activate. 
it says ‘cannot connect E-Sim try again or contact the network provider for assistance’ 

Is that EE or the E-Sim company? 

thanks for your help! 

[XRaySpeX]

But when? Date matters not length of contract.