Trade in

[Nicole922]

Hello, I recently received a new phone via post. When I spoke to them on the phone they said they would send a package to trade in my phone. I didn’t receive this? Could I get one sent out or can I just post it myself. I have no information where to and how to? 

[Leanne_T]

Hi @Nicole922 

Thanks for coming here. 

When did you receive the new phone? 

Thanks 🙂

Leanne.

[Nicole922]

I received new phone last Friday, they said I need to post within 14days if I want the discount from my bill. 

[Leanne_T · Accepted solution]

Thanks @Nicole922 

The trade in return pack is sent by Royal Mail after the phone has been delivered, you should receive this within 7 working days. 

Leanne.

[MelissaWhitt]

I had the same problem and it’s been months since I got my new phone and there’s been no package to send the old phone back in.

[Christopher_G]

Hi @MelissaWhitt 

I'm sorry to hear that. I suggest speaking to our Mobile Care team so that we can look into this for you.

Chris