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That’ll teach me to order online

Unky_Si
Contributor
Contributor

‎18-09-2022 02:14 PM - edited ‎18-09-2022 02:16 PM

Ordered my 14 Pro Max at 1pm on the 9th, followed the online process. I’ll be one of the lucky ones to get mine on the 16th I thought….call today to check as order number won’t track. Told my order took 2 days to register and I’ll have to wait at least 2 weeks. Having been a customer for 25 years I’m not impressed. I even have an email confirming at 1.08pm 🤷 

0 Helpful
4 REPLIES 4
Schockwave
EE Community Star
EE Community Star

‎18-09-2022 02:18 PM

@Unky_Si , I have just been on Apple website and they are saying 26 October, so count yourself lucky, it is after all just a phone. 

When I order or upgrade, I tend to ring customer service, personally prefer this, as could get a better deal, if your lucky.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
Northerner
EE Community Star
EE Community Star

‎18-09-2022 02:19 PM

Hi @Unky_Si 

Standard Apple iPhone sales process. They never have enough stock and make people wait. There are many people in the same situation as you. 

Not sure why you feel entitled to receive a phone before anyone else? If EE received stock then they will ship devices out to customers. 

Thanks  

 

 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Unky_Si
Contributor
Contributor
In response to Northerner

‎18-09-2022 02:23 PM

You see there in lies the problem, you think I think I’m entitled. I was simply stating my despair at foolishly using the online system instead of calling customer services. The fact that I am a loyal customer of 25 years was actually a dig at myself for not calling and this the exact opposite of entitled. And we wonder why I only have 7 posts on here. 

PetraR
Established Contributor
Established Contributor

‎18-09-2022 02:32 PM

I ordered mine, Online, on the 12th, and it says, when tracking, it can take up to 21 days.