Swapping phone to a different account

[lbailey26]

Hi my ex boyfriend has my phone on his account and I send him the money for it I want to have the phone swapped to my account how would I go about doing this .

[mikeliuk]

Hi @lbailey26 ,

If the mobile is still attached to a contract within its minimum term period, that contract should be transferred to yourself per the below link.

https://ee.co.uk/help/help-new/managing-and-using-my-account/change-my-account/how-do-i-change-my-ac...

If the contract the device belongs to has finished the minimum term period, the best play is to get it unlocked for all networks and it can just be given to you as the account holder is the owner at that point.

You may want to have your contract SIM transferred into your own name if it isn't already, or you could port your number out to another service provider to a contract SIM under your control.

[Chris_B]

@lbailey26  Your ex will have to call customer services to request a change of ownership if you are not with him they will give him a code he’ll have to give that code to you so when you call you can give that code. You will then have to pass a credit check before it’ll be passed over to you on your own account.