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Single user fault

BoomBoom63
Visitor

‎01-03-2024 11:17 PM

I have not been able to make calls from my iPhone for over a week now, due to what is called a”single user fault”. Customer services have put several notes over to the “Tech” department to try to lift the restriction but no joy so far. I am in and out of hospital for treatment on a regular basis and cannot depend on other people to lend me a phone to make a call. Does anyone know of an issue like this taking so long?

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1 REPLY 1
James_B
EE Community Support Team

‎02-03-2024 09:08 AM

Hi @BoomBoom63,

I'm sorry to hear you're having problems with your phone service.

A single user fault is a type of support ticket that is raised to resolve any issues that are specific to your account.

Our support teams will be working to resolve the issue as quickly as possible for and Technical Support will be in touch as soon as it is fixed.

James

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